Terms & Conditions


My Online Fitness is an online fitness platform that delivers different membership options including Online Coaching, Personal Training, and On Demand Workout Classes.

These terms and conditions are entered into by and between My Online Fitness and The Member.


The membership entitles the usage of the services purchased by The Member and listed by My Online Fitness.

The My Online Fitness Subscription and Members Area content is for your personal, non-commercial use only. You may not assign, transfer, modify, sublicense, publish or share any subscription content to any other person or third party.

The membership is personal, and cannot be shared.

In order to use My Online Fitness and access the member’s area, you will need to create an account with My Online Fitness and purchase a membership.

Age Limit:

The Member confirms that he/she is 18 years old or older.

For persons 16 or 17 years old, exceptions are granted based on written parental consent.  Persons under 16 years of age must be supervised at all times.


The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice from a medical doctor who should confirm the ability to exercise.

My Online Fitness’s ”fitness assessment” and any similar testing to determine a member’s physical condition is for the sole purpose of tracking the Member’s progress in a program and not for diagnostic purposes.


Each Member of My Online Fitness shall be liable for any potential damage or personal injury caused by themselves or by using the service of My Online Fitness.

Waiver of Liability:

Any and all use of the My Online Fitness services shall be at the Member’s own risk at all times. My Online Fitness shall not be liable for any injuries, physical impact, or damages to the member, or the property of the member.

Suspension/Termination of Membership:

If the member behaves in a way that breaches the code of conduct membership can be suspended or terminated at the sole discretion of My Online Fitness.


The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by My Online Fitness. Agreed price only applies if the Member pays according to the agreed conditions.

If the payment is late My Online Fitness will suspend the services offered until payment is made. Payment is done on a monthly basis and the member can cancel at any time however a refund will not be given for the early termination of the membership.

If The Member has given approval for an automatic debit from his/her account or card and the cancellation must be announced a minimum of one month before the next debit.

Renewal & Cancellation:

Monthly membership: the membership is due monthly. If no payment is done, the membership stops at the end of the contracted month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced at the latest one month before the end by sending an email to contact@myonlinefitness.co.uk

We hold a 24-hour cancellation policy for Personal Training sessions and Live Classes/ Corporate Classes. If The Member cancels a session after this time the member will forfeit the session. If the session is purchased additionally The Member will still be charged the session price for late cancellation.

Personal Training and live classes:

Sessions will run for the duration of the session bought from the allocated time. If you are late we will not overrun. You are expected to warm up before a session and to cool down yourself.

If your chosen Personal Trainer or Class Instructor can not make a session, My Online Fitness holds the right to temporarily allocate the session to another member of our team. We will also give you the option to carry the session over to the following week however this will be at the discretion of My Online Fitness.

We hold a 24-hour cancellation policy for Personal Training sessions and Live Classes. If The Member cancels a session after this time the member will forfeit the session. If the session is purchased additionally The Member will still be charged the session price for late cancellation.

If for any reason you are unhappy with your Personal Trainer or Class Instructor, you may transfer to another personal trainer at any given time subject to availability. In all circumstances, any sessions used with the previous Personal Trainer remain used.

If your Personal Trainer or Class Instructor leaves My Online Fitness, no refund will be given and you will be assigned another member of our team by My Online Fitness.

Corporate class sizes and weekly live classes will be discussed between My Online Fitness and The Organisation / The Member. My Online Fitness will still expect payment for live corporate classes scheduled no matter the number of attendees.

Corporate Classes and all other live classes require a one-month notice of termination. During this remaining month, classes will still go ahead.

You agree and acknowledge that interruptions may occur to our services, including (without limitation) the Website, Subscription Content, Subscription Only-Areas, Coach Support, and, Personal Training, Training Programs, whether or not due to matters within our control. You agree that we are not responsible and have no liability for any temporary or other interruption to our services, whether or not due to matters within our control.


Communication will be over email support and WhatsApp support, our details will be given once a subscription is purchased. We aim to get back to you as soon as possible.

Price Changes:

All prices are fixed for the duration of a membership (1 month). Any price changes will be communicated at least one month prior to implementation.

Indemnification: To the fullest extent permitted by law, you agree to indemnify and hold My Online Fitness harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) arising out of:

    1. your breach of these Terms;
    2. any allegation that any materials that you submit to or post on our Services infringe or otherwise violate the rights of a third party; and
    3. your access or use of our Services.

Content and Intellectual Property:

You acknowledge that the Website and Services of My Online Fitness contain content that is or may be protected by copyright, patents, trademarks, or other intellectual property rights. You must not modify, publish, transmit, distribute, perform, purport to sell, create derivative works of, or in any way exploit, any Protected Content, whether in whole or in part, without our prior written consent.


My Online Fitness is not a medical practice or a service offering advice from a doctor or registered dietitian. The contents of any communication with staff should not be taken as medical advice. It is not intended to diagnose, treat, cure, or prevent any health problem – nor is it intended to replace the advice of a doctor. Always consult your medical doctor or qualified health professional on any matters regarding your health.

My Online Fitness strongly recommends that you consult with your physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercise. My Online Fitness is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or the services provided by My Online Fitness you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury and damage to property to yourself, and agree to release and discharge My Online Fitness from any and all claims or causes of action, known or unknown, arising out of the services provided.

The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment.  Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website.  Never rely on the information on this website in place of seeking professional medical advice.

My Online Fitness is not responsible or liable for any advice, course of treatment, diagnosis, or any other information, services, or products that you obtain through this site.

You, your legal representatives, and your heir’s release waive, discharge and covenant, not to sue My Online Fitness and its instructors for any injury or death caused by their negligence or other acts.